Refund policy

Return Policy

We generally do not accept returns or exchanges. Returns are only accepted in cases where we made an error with your order, such as sending the wrong item, sending a defective or damaged item, or another issue caused by us.

If you believe there is an issue with your order, please contact us within 30 days of receiving your item at orders@truevineclothing.com. Please include your order number, a description of the issue, and photos when applicable so we can review the situation and make it right.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and, if the problem was caused by us, provide an appropriate resolution.

Returns Due to Our Error

If we approve a return because of an error on our part, we will provide instructions for returning the item. When applicable, we will provide a return shipping label at no cost to you.

Items returned without first contacting us and receiving approval will not be accepted.

Non-Returnable Items

Because we generally do not accept returns, we do not accept returns for reasons such as changes of mind, incorrect sizing, or simply deciding that you no longer want the item.

Sale items and gift cards are also non-returnable.

Exchanges

We generally do not offer exchanges. If we made an error with your order, please contact us at orders@truevineclothing.com and we will work with you to determine an appropriate resolution.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, applicable consumer protection laws may provide you with a 14-day right to cancel or return your order for any reason. These statutory rights are not affected by this return policy.

Refunds

If we approve a return and a refund is due, we will notify you once we have received and inspected the returned item. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at orders@truevineclothing.com.